How we work

We work in partnership with our local authority customers – we understand that every authority’s needs are different and that every locality has different challenges and priorities.

This is why we offer a broad range of solutions designed specifically to support local authority needs.  These are backed with experienced staff through our flexible service solutions to offer you peace of mind where your staff resources are limited. We believe in integration, having a single view for every child with a secure shared access across multi-agencies.

We always put our customer at the heart of our solution  and services development which is why so many authorities have chosen Capita One. We actively seek out feedback and shape our solutions, services and support around your needs. We consider ourselves a trusted partner that works as a critical friend to ensure you receive the maximum return on your investments.

Why we do what we do

Our people are all driven by a common goal – to deliver an outstanding service to children’s services departments and local authorities. We are proud of our long history of supporting authorities to deliver an excellent service with maximum return on investment.

We want every authority to have an efficient information management system that means they spend less time searching and more time analysing and making informed decisions.  We believe in sharing best practice so that our customers can benefit from the great achievements from other authorities.

We believe that without access to the right information, without a central single view for a child, it is harder to intervene. We want every social care worker and children’s service professional to have the right information – so that they can intervene earlier and prevent warning signs developing into issues further down the line.

Ultimately, we’re in business to stop vulnerable children falling through the gaps and their critical needs becoming invisible in the system. We create the technology and services to ensure it’s easier to do your job by providing real time information that save costs and most importantly protect lives.

What we do for you

We offer our customers peace of mind as our products are backed up by the expertise of people who understand the need of local authorities and can show you how best to use the available technology to best effect and for maximum return on investment.

With Capita One, you are buying much more than a technology solution. You are buying into 25 years of knowledge and best practice in information management, proven in over 120 local authorities.