Children's Support Services

A comprehensive, simple to use case management tool for practitioners with One Children's Support Services (CSS).

A more flexible solution

The management of casework data and associated business processes for practitioners and administrative staff across the Administering the wide range of support services for school age children and families is made simpler and easier with CSS.

Better access to core information

Vital data on children can be maintained and shared across services more easily.

Improve outcomes

Practitioners are able to generate better outcomes for children and other services maybe involved with.

• See the full picture
  • A child’s educational and pastoral needs, as well as the services they receive, can be viewed to ensure they are getting the best possible support
     
• Accessible information for approved users
  • Practitioners with authorised access can view a child’s contact details and other relevant information, such as their attendance, and the involvements of other services
  • Details of any support provided to the child, whether statutory or informal, can also be recorded and viewed
     
• Maintain an accurate account of intervention
  • Details of telephone calls, letters, faxes and emails can be recorded
  • Office based or on-site practitioners can record and store details of the work they are doing through any internet-enabled PC or laptop
     
• Timely guidance for practitioners
  • An adaptable case timeline tracks individual involvements and guides practitioners through the next steps to take with each child
     
• Free staff from administrative burdens
  • With letters and emails generated by the touch of a button, practitioners spend less time on administration and more time using their professional skills
  • Helps budget planning by generating reports on estimated and actual financial support offered to children and schools

A flexible, adaptable and comprehensive picture of every child

All authorised agencies and practitioners involved with providing support services for a child can see the child’s complete record. One Children’s Support Services also has the flexibility to allow specialist areas to record information that only their teams can view.

Authorities can drive greater efficiency, such as allocating cases and workloads on geographical areas through mapping software, and better outcomes through measuring the performance of individual practitioners, teams and the authority as a whole against performance indicators.

One Children’s Support Services:

• Can be tailored so that involvement forms meet the needs of service teams working with individual children and their families
• Captures the time spent working with individual children, families, groups of children and schools through activity recording
• Logs communication including telephone calls, letters, emails and faxes
• Calculates and monitors the cost of provision for each child
• Offers highly configurable security for information to be shared across teams or kept confidential within the team