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Implementation services

  • We’re really pleased with the service and support provided by Capita One as part of the Transport v4 migration service and I’d thoroughly recommend the service to any authorities looking to take the burden off in-house resources.

    Alison Westron, Senior Information Systems Officer, Southampton City Council

To help you implement One smoothly, whether you're a new customer or upgrading to the latest version, we offer implementation services and service packs.

From a single migration to an entirely new suite of One solutions

Whatever the scale of your implementation, our experienced and dedicated project management team can support you to implement and maintain One modules in the most effective way, including:

  • project planning
  • managing risk and change
  • allocating resources within One and your authority
  • defining system requirements and pre-requisites.

Service packs for when you’re upgrading to a new version of One

One service packs help you move to the latest version of One successfully so you can make best use of the improved functionality. Each pack offers various levels of support so you can select the one which best suits your authority, from remote project management to user training, portal configuration, supported system testing and data migration.

Moving to a new version of One?

We offer user training as part of our service packs to help you implement and/or upgrade to the latest version of a One solution.

Sign in to My Account for info on our service packs