Support Services

We offer a wide range of on-site support services to meet the varying requirements within any authority. We can provide onsite support on a short-term project basis to help you develop your use of One and gain more from each module.

We can also help with the writing of Crystal Reports or provide additional skilled resource to cover situations such as long-term staff absence or employees leaving the department. By providing additional skilled resource, we can help with:

• The short-term, project-based development of One
• Writing Crystal Reports
• Short-term staff shortages (for example, maternity or sick-leave) by providing additional skilled resource.  To ensure you achieve best value from your One deployment without the need to maintain a One Support Team, our full-time Professional Support Partnership (PSP) provides a unique service. This dedicated ‘one-stop’ partnership reduces risk and improves focus through specialist expertise.

Professional Support Partnership

Our full-time Professional Support Partnership (PSP) is a unique service that provides you with a One support team, so that you do not have to employ a full team within your authority. You have access to a ‘one-stop shop’ of dedicated expertise that can focus on your requirements. 

New features

• Prince 2 qualified project managers ensure risks and issues are appropriately managed to achieve a successful outcome.
• Assistance with business process mapping and re-engineering.
• Guidance on change management within or across departments.
• Strategic and modular reviews.

For more information about our other services click below:

• Planning and Integration
• Technical Services