Technical Services

Our highly skilled team of technical consultants, with a great deal of experience in SQL server, Oracle, IIS, networks, enterprise architecture and security, is available to you. Through our role in supporting our own development and test processes, we take pride in our experience and expertise in the management and configuration of the One system.

We offer a number of technical services to support you to deploy and manage your One v4 architecture:

Diagnostics package

Trouble shooting and problem identification, and performance assurance.

Our team of dedicated technical consultants will work with you to understand your current and future requirements:

• server and network architecture required
• deployment
• supporting you to manage and maintain the new architecture
• commission and underwrite your new system as a fully operational Capita One system which can then be supported by our One Service Desk

Given the risks associated with managing children’s data, it’s important that you have in place the services you need to ensure you have:

• Access to the Technical Services team and their expertise
• No connectivity issues, network related problems or trouble configuring the One servers
• No need to release data from your secure environment as we can investigate data issues remotely

Assisted support package

Bundle of pre-paid support services for Capita One and eSuite covering major technical changes, such as upgrades and maintenance, up-to a fixed number of service requests.

In addition to the Diagnostic package above, you can top up your in house resources with the Assisted Support package.  With the wealth of experience that the One Technical Services team can offer, this crucial insurance will offer you peace of mind in the event of any major issues.

This service will be extended to include the new One v4 components, IIS configuration, One server software maintenance and upgrades, in addition to your One Oracle server.

Benefits include:

• Four technical consultancy days as standard*
• Access to the Technical Services Hotline 0870 number
• Reduced rates for additional consultancy days
• One of the on-site visits can be converted to a Saturday* visit at no additional cost

* terms and conditions apply

One Web Server Support Service and One Web Continuity Support Service

The popular One Web Server Support Service enables a smooth and seamless transition to the One v4 Online Architecture by hosting the new web components as they come online in the existing managed environment.

Benefits include:

• Increased uptime
• Higher availability and increased performance by delivering your One Online functionality across additional resilient load-balanced web servers
• Less hassle when updating to the new platform as modules will be replaced like for like 

Managed Support Package

Additional pre-paid service requests covering fully defined service delivery plan tailored to a defined SLA (fixed price servicing).

This service is a cost effective way of outsourcing the responsibility and risk of managing the One application back-office server software for your local authority, tailored to your individual needs. 

• Hardware provision
• All scheduled One software upgrades
• Server management
• Remote monitoring
• The support and services mentioned above

One Architecture Software Integration Services

Our Software Integration team specialises in delivering a wide range of services that enable your One system to communicate and transfer information with other IT products in areas such as Human Resources, Social Care and Finance.

The service can help you to carry out data migration activity required as part of the move from any legacy system to the One architecture.