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Technical support

  • The Capita One service desk has been a pleasure to deal with – they ask the relevant questions and keep getting better and better. I have no reservations about logging a call and appreciate the quick response.

    Glyn Thomas, Performance & Management Information, Education and Lifelong Learning Service, Cardiff County Council

Find the right level of support to suit your authority’s requirements.

Technical support packages

One technical assisted support service

This combines the diagnostics service with technical assistance for the entire One architecture, useful if these skills don’t exist in-house, for covering staff absence, or simply for expert advice. Many authorities value this as crucial insurance.

One technical customised support package

Tailored to your unique requirements, this brings together our diagnostics and assisted support services with a full support plan, scheduled upgrades and technical changes. We can even maintain the One back-office application on your behalf.

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Technology packages

Working alongside your IT provider, we can support you with technology changes such as SQL Migration, Oracle patch upgrades, backups and business continuity.

One web server support service

Providing access to our web-enabled applications and online portals, the strictly controlled, fully configured and managed web server ensures robust security and support. The One Web Continuity Support Service provides enhanced system resilience by being delivered across multiple software load-balanced (NLB) web servers.