Sharing live data means quick, effective support for young people - West Berkshire Council

West Berkshire Council uses Capita One’s Integrated Youth Support Services solution (IYSS) to give teams the full picture of what’s happening with a young person, including sharing key data with schools.

Alex Pye, 16-24 Tracking & Engagement Officer in the West Berkshire School Improvement Team, explains: “Before we used One IYSS, we would receive a termly list from schools of young people attending – this could sometimes be three months after that young person’s attendance had dropped, giving time for negative learning behaviours to be established. Now, because we’re aware much sooner who’s not attending, we can respond more quickly – it’s really helping in terms of moving those clients forward.”

Because One IYSS is integrated with One data held in other council departments, it supports effective multi-team working, as Alex explains: “I’m drawing on data already held in One, removing the need to re-enter data and making it easy for me to see any past interactions, as well as key people I need to contact. Because I can update directly into the system, I can also share crucial information with other teams working with that young person.“

Alex is also impressed with the intuitive reporting and analysis tools: “It’s easy to analyse information – one of the reports I do is to map free school meal information against destinations. I then send that report to the schools to help them ensure they’re spending pupil premium funds most effectively.”

Alex summarises the benefits of using One IYSS:
“I like the fact that One IYSS is integrated with the information we already hold in One. All that information is so rich in providing a clear, up to date picture of exactly what’s going on with that young person, enabling us to intervene in time to make a difference and secure more positive outcomes as a result.”