Southend-on-Sea Borough Council: Improving young people’s lives

Within Southend-on-Sea Borough Council there are many different teams working with young people and their families. Because data is frequently shared between teams, it was important to have a solution in place to simplify the process of data sharing. To support this, Southend-on-Sea Borough Council implemented the Capita One Youth solution.

There are many different agencies working under the Youth Services umbrella in Southend and a young person or their family could be receiving help and support from any number of them.

With One Youth, a member of the youth offending team could quickly see details such as a young person’s school attendance, or notes of their convictions and court appearances, alongside information from the drug and alcohol prevention service or troubled families team.

Gareth Richards, senior performance analyst at Southend-on-Sea Borough Council

Capita’s One Youth solution enables information from schools and notes from teams such as educational psychology, Connexions, youth justice or Troubled Families to be viewed in one place, providing a much more holistic picture of the issues affecting a young person’s life.