User experience, and making digital channel shift a reality
Channel shift may no longer be a new concept, but the way housing associations are responding to it is evolving.
Residents want to engage with their housing providers quickly through multiple channels and platforms. They expect the same simplicity, ease of access and always-on approaches found in our day-to-day consumer technology such as banking apps, online shopping and news sites.
This half-day event looks at how technology can help you seamlessly link services to transform the experience for citizens.
- The digital transformation experiences of Peaks & Plains Housing Trust
- The importance of design in increasing resident engagement
- Sentiment metrics - weaving together patterns and drawing real meaning out of data, revealing what was previously unknown
Fantastic opportunity to network with key like-minded figures in the industry.