A single platform with a wealth of powerful digital solutions
Providing customers with simple to use online services makes life easier for them, and unlocks a host of efficiency benefits for you. It will help you streamline back office processes and reduce costs, while giving customers a more convenient 24/7 service.
One Digital is a flexible platform that makes it easy for your teams to create the apps, portals and forms that deliver improved customer engagement, and can be accessed by any smartphone, tablet or computer. You’ll be able to automate a range of online transactions and customer actions, and bring more accurate and up-to-date information directly into your own systems.
Accurate and speedy
When data is collected online - input directly by your customers with appropriate validation to ensure it’s complete - it’s more accurate and ready for processing. One Digital solutions offer a range of automation options, speeding up the service you offer and bringing down operational costs.
Flexible and affordable
The platform is extremely flexible and can be implemented as a complete end-to-end solution - built for you by Capita, and customised by your own teams or utilised to build your own online services. And you won’t need to invest in costly hardware or IT resources.
Capita has a tradition of long-term relationships with our clients, and we’re continually developing the solutions we provide, taking advantage of the latest advances in technology to provide regular software updates with new and enhanced features and functions.
Convenient and effective
Customers can connect with your organisation at any time, and when it’s most convenient to them. Our One Digital solutions let them track the status of their interactions online, removing the need for follow-up calls.
One Digital products
One Digital Portal
One Digital Contact Manager
A proven platform
One Digital is already helping more than 160 organisations, public and private sector, to enhance their customer service and deliver the most complex online services - while still reducing costs.
Find out more about what we offer or let us know how we can help