Skip to main content
Home

Secondary links

  • Customer support
  • Get in touch

Main navigation

  • Home
  • Product and Services
    • One Digital
      • One Digital Contact Manager
      • Portal
      • Forms
    • One EDM
      • Self-service Scanning
    • One Payments
    • One Revenues and Benefits
      • One Portal
      • Automation
      • Financial Assessments
    • One Housing
      • One Housing Solutions
      • One Contractor Solutions
      • One Assets
        • One Assets Compliance Manager
      • ResponseEye
      • One InSight
      • One Portal
      • OPENFinancials
      • One Mobile
    • One Social Care and Health
    • One Education and Children’s Services
      • Education Services
      • Early intervention
      • Early years
      • One SEND
      • Youth Solutions
        • Integrated Youth Support Services
        • Youth Justice
      • One Transport
    • One Cloud
    • Technical Services
      • Hosting and managed services
    • Training and consultancy
  • Sectors
    • Local government
    • Social housing
  • Events
  • Resources
    • Blog
    • Case studies
    • Infographics
    • Press and Media
    • Videos
    • White papers
  • About us
    • Contact us
    • Find us
    • Our People
    • Our Partners
      • One partner resources
    • Our charity work
    • Crown Commercial Service
    • Careers within Capita

Contact Management

Breadcrumb

  1. Home
  2. Product and Services
  3. One Digital

Contact Manager is a web-based solution for customer service agents that works with the One Digital Portal and Forms, helping staff manage interactions between customers and the organisation itself. Your teams will be able to access customers’ records, assist in the processing of digital transactions and complete forms on their behalf. Contact Manager feature:

  • An intuitive SLA based dashboard that’s easy for agents to use and see the priority of their work. Plus workflow, task automation and job scheduler, as well as many standard CRM functions.
  • The ability for staff to view exactly the same form as the customer or create a new one in the same format as a self-service user.
  • Document upload, plus a document viewer for reviewing supporting documentation.
  • Consolidated view of all payments taken from or made by the contact online.

Benefits summary

  • Improves customer experience

    When your teams can see and use forms as customers do, interactions are easier, set up is faster and issues resolved more quickly.

  • Better workflow

    Contact Manager sits at the heart of a smart workflow system, and gives a single view of digital engagement with your customers regardless of the channel of the contact.

  • One supplier

    Ensuring the customer portal, forms and Contact Management services are all fully integrated.

  • Web based

    Web based solution reduces infrastructure requirements and allows for future-proofing with easy upgrades

Read the blog post: Digitising services for the London Borough of Hackney

Contact us

Find out more about what we offer or let us know how we can help

Get in touch
Contact us
Home

Footer

  • Legal
  • Cookies
  • Privacy
  • Accessibility
  • UK Modern Slavery Act
  • Responsibility
  • Manage my preferences

Registered office: 30 Berners Street, London W1T 3LR. Registered in England No. 2081330
© 2020 Capita plc. All rights reserved.