Skip to main content
Home

Secondary links

  • Customer support
  • Get in touch

Main navigation

  • Home
  • Product and Services
    • One Digital
      • One Digital Contact Manager
      • Portal
      • Forms
    • One EDM
      • Self-service Scanning
    • One Payments
    • One Revenues and Benefits
      • One Portal
      • Automation
      • Financial Assessments
    • One Housing
      • One Housing Solutions
      • One Contractor Solutions
      • One Assets
        • One Assets Compliance Manager
      • ResponseEye
      • One InSight
      • One Portal
      • OPENFinancials
      • One Mobile
    • One Social Care and Health
    • One Education and Children’s Services
      • Education Services
      • Early intervention
      • Early years
      • One SEND
      • Youth Solutions
        • Integrated Youth Support Services
        • Youth Justice
      • One Transport
    • One Cloud
    • Technical Services
      • Hosting and managed services
    • Training and consultancy
  • Sectors
    • Local government
    • Social housing
  • Events
  • Resources
    • Blog
    • Case studies
    • Infographics
    • Press and Media
    • Videos
    • White papers
  • About us
    • Contact us
    • Find us
    • Our People
    • Our Partners
      • One partner resources
    • Our charity work
    • Crown Commercial Service
    • Careers within Capita

One Digital Contact Manager

Easily create web forms for citizens to use, and improve your data capture and productivity

Breadcrumb

  1. Home
  2. Product and Services
  3. One Digital

Quickly build forms that let citizens interact with your services online

This suite of tools will help you design intuitive and easy to use citizen-facing forms. It’s flexible and quick to learn, yet has powerful workflow and automation capabilities working behind the scenes. Enables teams to build their own forms with pre-configured workflow (eg email and SMS) without the help of IT - and to get them up and running fast.

    One Digital Contact Manager

    • Highly flexible

      They’re a powerful tool for rapidly creating forms, and configuring workflow and automation to serve your organisation’s business demands.

    • Adept

      They can handle complex, multi-party processes as well as automated document production and messaging through email, SMS or Twitter.

    • Versatile

      They can prompt citizens to provide supporting documentation, letting them upload photographs, copies of documents, a video or other media to enable the completion of entire processes in a single form.

    • Intuitive

      Citizens can save and restart form entry, and always know where they are. Sections are easy to understand and clearly indicate completion status.

    • Accurate and efficient

      Includes on-the-spot authentication, and when citizens input data themselves, it’s captured more accurately and saves time.

    • Integrated

      Forms can be integrated into external systems and processes, and data can be passed simply to your own back office systems.

    Ready to go

    Comes with a range of ready-made forms to help with common local authority and housing association challenges, such as:

    • Local Welfare Assistance / Scottish Welfare Fund
    • Discretionary Housing (and Council Tax Support) payments
    • New benefit claims
    • Benefit changes in circumstances
    • Council Tax discount and exemptions applications
    • Business Rates change in circumstances
    • 17 different licensing functions from Taxi driver license applications to Gaming Machine Permits
    • Waste services (such as bulky waste collections or requesting new bins)

    Benefit summary

    Your teams can create online forms that are custom-designed to fit your own services and help the citizens who use them - all without the help of IT.

    Read more about One Digital Contact Manager
    Read the blog post: Digitising services for the London Borough of Hackney
    Download the Licensing Solutions datasheet (PDF) to find out more
    Download the Landlord CiC Form datasheet (PDF) to find out more

    Contact us

    Find out more about what we offer or let us know how we can help

    Get in touch
    Contact us
    Home

    Footer

    • Legal
    • Cookies
    • Privacy
    • Accessibility
    • UK Modern Slavery Act
    • Responsibility
    • Manage my preferences

    Registered office: 30 Berners Street, London W1T 3LR. Registered in England No. 2081330
    © 2020 Capita plc. All rights reserved.