Quickly build forms that let citizens interact with your services online
This suite of tools will help you design intuitive and easy to use citizen-facing forms. It’s flexible and quick to learn, yet has powerful workflow and automation capabilities working behind the scenes. Enables teams to build their own forms with pre-configured workflow (eg email and SMS) without the help of IT - and to get them up and running fast.
One Digital Contact Manager
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Highly flexible
They’re a powerful tool for rapidly creating forms, and configuring workflow and automation to serve your organisation’s business demands.
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Adept
They can handle complex, multi-party processes as well as automated document production and messaging through email, SMS or Twitter.
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Versatile
They can prompt citizens to provide supporting documentation, letting them upload photographs, copies of documents, a video or other media to enable the completion of entire processes in a single form.
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Intuitive
Citizens can save and restart form entry, and always know where they are. Sections are easy to understand and clearly indicate completion status.
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Accurate and efficient
Includes on-the-spot authentication, and when citizens input data themselves, it’s captured more accurately and saves time.
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Integrated
Forms can be integrated into external systems and processes, and data can be passed simply to your own back office systems.
Ready to go
Comes with a range of ready-made forms to help with common local authority and housing association challenges, such as:
- Local Welfare Assistance / Scottish Welfare Fund
- Discretionary Housing (and Council Tax Support) payments
- New benefit claims
- Benefit changes in circumstances
- Council Tax discount and exemptions applications
- Business Rates change in circumstances
- 17 different licensing functions from Taxi driver license applications to Gaming Machine Permits
- Waste services (such as bulky waste collections or requesting new bins)
Benefit summary
Your teams can create online forms that are custom-designed to fit your own services and help the citizens who use them - all without the help of IT.
Contact us
Find out more about what we offer or let us know how we can help