Provide a single, shared view of each young person so teams can work together to identify those at risk and target interventions.
Improving outcomes for young people
A day in the life of case workers and how Capita One can help…
Wilf, a youth offending team practitioner and duty court officer, is due to accompany Kieran to court. Kieran isn’t known to the youth justice team so little information is known about him. With One Youth Justice (YJ) Wilf can quickly see all the contact details for professionals and family members linked to Kieran and their activities. He sees that he’s had several SEN assessments and that a youth worker has been in touch because of poor school attendance. From the information in One and a conversation with Kieran, Wilf quickly has a comprehensive overview of Kieran’s circumstances to prepare them both for court.
Kieran’s younger brother Mark has also started missing school. Thanks to the shared view in One, Anna, a youth worker, has been able to set up flags in One Integrated Youth Support Services (IYSS) to identify vulnerable young people. It’s these flags which alert her, so she can intervene early before Mark disengages from school completely. Anna sets up a meeting with Mark, making use of the automatic text reminders available in One IYSS.
Gail is an assistant director of children and families services. The information from Wilf and Anna, with information from other agencies and departments, is fed into Gail’s One Analytics dashboard. From here, Gail can gain a better understanding of underlying causes of different behaviours. She can gather trend data and see a heat map showing where to target resources to help prevent young people from becoming NEET (Not in Education, Employment or Training) or entering the youth justice system.
Using One’s Youth suite practitioners can act on information from different agencies and departments and more easily collaborate to improve outcomes for young people, their families and communities.
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Integrated Youth Support Services
The information in One is so rich in providing a clear, up to date picture of what’s going on with a young person, enabling us to intervene early and secure more positive outcomes as a result.
Alex Pye, 16-24 Tracking & Engagement Officer, West Berkshire Council
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