An always-on answer to a better service for your customers
Often residents run into issues or questions and need help out of office hours. Or it’s a simple enquiry they’d prefer to have answered without needing to call someone. Letting them self-serve solves both those problems - and many others - while delivering a faster and more convenient service, and taking up less of your team’s time and effort. Our customer portal is a website that enables housing residents to do just that, carrying out a wide range of self-service tasks, and it integrates perfectly with our OPENHousing suite of solutions.
Our Digital Customer Services products include…
- OPENAccess – a digital portal to allow residents to self-serve
- OPENHousing – our suite of products that provides social housing and local authorities with an end-to-end housing management solution. Includes a variety of modules such as rents and repairs
- Web Services - integrates the two above
- Pay360 – our cloud-based, payment collection system
Your customers can get answers 24/7 365 for enquiries where they’d usually need to phone the housing association. It’s a useful step in encouraging them towards cost saving digital channels, and all online transactions are recorded.
Automation and integration will improve your operational efficiency. Reduced calls will give your contact centre teams time to focus on more complex and empathetic enquiries.
Lets your residents take ownership of their tenancy - and do it via their computer, tablet or smart phone whenever they wish.
Find out more about what we offer or let us know how we can help