Powerful set of tools to help local authorities and landlords deliver a better service to residents, and gain a clearer view of their business.
OPENHousing is a fully integrated and comprehensive housing management system that sits within our suite of OPEN products. It features an extensive set of modules that enable housing organisations to easily handle every key aspect of their business - from allocations, rent accounting and voids, to repairs and asset management. OPENHousing pulls together all the information housing organisations need to simplify and streamline these essential processes, and displays it intuitively, from one unified and integrated database, often with automated workflow. Residents benefit from an improved service, properties are efficiently maintained, and every function is more visible and easier to manage.
Key areas covered by OPENHousing
- Customer relationship management
- Rents, arrears and income management
- Tenancy and estate management; complaints and anti-social behaviour
- Leaseholder management and service charges
- Voids, choice-based lettings and allocations
- Repairs, planned maintenance and asset management
- Homelessness
OPENHousing outperforms other supplier solutions because of its functionally rich offering and single database for ease of administration and full audit trail and tracking of information. By working from this single source of information, it removes the need for regular reconciliation, saving time and raising productivity.
The OPENHousing Modules:
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Contact Management Screen
Streamlines and automates the management of all communications, whether formal complaints, neighbour disputes or simple enquires. Gives users instant access to the full history of every communication. Communications can be linked, grouped, and partnered with prompts for action and review.
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Asset Management and Planned Maintenance
Covers every aspect of asset management from stock condition, life cycle costing and warranties, to servicing, planned maintenance and contract management for major works. Clear, one-screen visual of property information neatly pulls in data from other OPENHousing modules.
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Choice-based Lettings
Manages the advertising of vacant properties, collates bids and generates shortlists of applicants.
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Allocations
Captures and manages lists of applicants waiting for housing. Enables the definition of multiple waiting lists and the creation of numerous list categories.
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CRM
Quick, efficient recording or all forms of customer contact, made as ‘click-free’ as possible. Integrates with email, social media channels, SMS and other document systems to allow as much information as possible to be captured automatically. Offers call escalation and full workflow scripting to process call data through to resolution of cases raised.
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Factoring/Leasehold Service Charges
Deals with the processing critical to managing factored owners/leaseholders. Has the flexibility to accommodate complex charging structures, dealing with apportioned common repairs, fixed charges and their billing, whether one-off or regular.
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Rent Accounting and Arrears
Features extensive facilities for the management of tenancies and leaseholders - from rent reviews, registrations and restructuring, to online arrears processing, sub-accounts for sundry debts and rent audit.
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Responsive Repairs
Integrates with planned works, servicing and contract management for an end-to-end view of components, whether maintained through responsive, planned or service repairs. Allows for user-defined job types, documentation and works orders. Includes comprehensive warnings (eg resident vulnerability), automatic post inspections, invoicing, and resident satisfaction surveys.
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Scheduler
Outlook-style module lets users set up visits to properties or residents by simply dragging and dropping appointments into the diaries of officers or operatives. Offers centralised access to multiple calendars, clear visibility on appointments, and can assist planning by pre-selecting resources to match the type of visit.
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The Hub
Easy to interpret CRM screen offering 360-degree view of tenant property and resident records. Streamlines contact by automatically displaying customer information as calls come in. For residents, includes customer profiling, contact preferences, tenancy information and logging of complaints or antisocial behaviour. For properties, displays key compliance dates, active warranties, upcoming works and history/logging of repairs.
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Void Management
Integrates with a range of other modules to provide sophisticated facilities for tracking voids, through user-defined stages. Automatically calculates void loss. Monitors the location of keys. Options to revise termination date or reinstate tenancy.
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Workflow
Helps organisations to integrate their business processes, and is fully customisable to their business rules and requirements.
Benefits summary
Help your teams find the facts quickly
The integrated and intuitive nature of OPENHousing makes it easy for users to drill down and find the details they need to support residents. Access is securely controlled by user privileges.
A simpler and more efficient database
The same set of property details is shared between every module. With less duplication across the organisation, and a simpler database to maintain, consistency and accuracy are both improved.
Smart modules keep track of changes
Because OPENHousing modules are tightly linked, any maintenance work will result in the underlying asset data being correspondingly updated quickly, throughout the system.
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