Streamline the way you collect payments from customers and speed up their transactions
One Payments, powered by Pay360, is Capita’s cloud-based solution for payment collection. It offers your customers a wide choice of payment options – all highly secure - while boosting efficiency for you and saving time. It comes as a suite of products capable of handling payments online, by phone, by app, over the counter and via direct debit. And at its heart is an income management module that controls and reconciles all payments, and formats the data so it can be smoothly exported to update your back office systems.
How One Payments makes life easier for you and your customers
Makes it simple
Makes it simple for your customers to pay by card, PayPal or Pay by Bank, on their smartphone, tablet or computer.
They can pay by phone
Either fully automated with keypad or speech recognition, or staff assisted.
They can pay over the counter
Card, cash and cheque plus contactless payments in all forms (card, Android Pay and Apple Pay, as well as at Post Office and PayPoint outlets).
Recurring payments are easy
Customers or staff can create flexible schedules of card payments.
Direct Debits are fully managed
Your organisation can control collections, automate processing and comply with scheme rules.
With Digital Wallet we encrypt and securely store card details so customers can make payments with just a few clicks.
One Payments is powered by Pay360, the leading provider of payment solutions to local government, with a strong presence in many other sectors such as education, health and social housing, plus a wide range of private sector clients. In 2017, the Pay360 multi-channel service processed 47.7 million card payments, valued at £4.5 billion
The advantages of using One Payments powered by Pay360
A better customer service
Customers have a wide choice of payments options open to them, and can feel confident their details are secure.
Staff time is freed up and costs reduced when customers can use convenient self-service channels, and income is quickly and easily reconciled and reported by the system.
Pay360 solutions have the latest card security features and are PCI DSS certified.
A single supplier
Pay360 is both a provider of payment collection software and a Payment Service Provider.
Providing secure and simple payment services to citizens
Oxfordshire County Council has awarded a contract to Pay360 by Capita for payments through a range of channels as part of the Council’s drive towards offering services that are ‘digital by default’.
OPENHousing One Payments product overview
Integration with One Payments gives OPENHousing customers the option of accepting fully integrated payments from residents by debit or credit card, either online, by telephone or face-to-face.
Find out more about what we offer or let us know how we can help