A more efficient way to administer revenues and benefits, which will speed up and improve your service to citizens
Revenues and Benefits teams increasingly feel the pressure to maximise collection rates, while doing it all faster, more efficiently and cost effectively. One Revenues and Benefits is a fully-hosted software system that will help you and your teams meet all those challenges, and enable smarter working throughout your organisation. Its suite of integrated solutions will help you create secure, easy-to-use, self-serve options for your customers, and transform how data is captured and managed. It will improve your service, and save time, effort and money.
Key features of One Revenues and Benefits
Automated and accurate
Flexible automation reduces the need for manual processing and checking. One Revenues and Benefits can do this for you, quickly and accurately. It will substantially increase the speed of your service, reducing errors and lessening your exposure to benefit fraud.
Integrated and compliant
Integrates fully with Capita’s One Digital Portal and self-serve forms, encouraging citizens to shift to more cost-effective digital channels that offer a 24/7 service. Also integrates effectively with other third-party systems.
Within One Revenues and Benefits you’ll be able to access core modules and products including:
- Housing Benefit (including rent rebates, rent allowance and discretionary housing payments)
- Council Tax
- Council Tax Reduction Schemes
- Non-Domestic Rates (Business Rates)
- Payments (Creditors)
- Debt Management (Overpayments).
Using One Revenues and Benefits Vale of Glamorgan Council are able to quickly review over 17,000 Single Person Verification Forms each year, helping to identify expired discounts and raising additional revenue of around £100,000 per annum.
Find out more about what we offer or let us know how we can help