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Technical support and services

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Rely on our expertise for your peace of mind

Our highly-skilled technical team provides a range of services to suit your specific requirements, whether you’re looking for fully-managed hosting, expert project management or simply to fill a short-term skills gap.

Technical support

From new implementations to ongoing technical support, and from security compliance to disaster recovery, we offer a range of support options to help you deliver your services effectively.  

These can include diagnostics and technical assistance, upgrades, backups, SQL Migration, Ingres, Progress and Oracle patch upgrades, as well as maintaining the One back-office application on your behalf.

A fully hosted option

We offer flexible and resilient managed hosting, providing access to One within a highly secure environment, without the need for you to manage costly infrastructure.

Your system database, applications and client servers are all fully managed by our expert hosting team, including backups, upgrades, installations and disaster recovery, whilst regular service reviews ensure you’re getting the most out of One. Find out more

Technical project management

Whatever your IT project, from a single migration to an entirely new suite of One solutions, our experienced and dedicated project management team can support you to implement and maintain your system in the most effective way.

Tailored and ‘off the shelf’ services for One Education

Our flexible technical solutions help ensure your teams are as efficient as possible, from data importing and cleaning, integrating One Education with other systems or changing caseload territories based on different team areas.

Enhanced remote technical support

Should you require more comprehensive support for your One applications, our highly skilled Remote Support teams can offer a range of technical support services to manage your on-premise One environment.

Training and consultancy for your technical teams

Our team of experienced technical consultants and trainers provide training and consultancy which can cover database administration requirements, operating systems or other areas of your estate.

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Find out more about what we offer or let us know how we can help

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