Drawing on their experience of working in your sector, our technology specialists can help you unlock the maximum benefit from your investment in Capita’s One. We offer varying levels of expert support, ensuring you can implement and maintain One modules in the most effective way.
Training and consultancy for education services
We offer high quality, interactive training and consultancy to support you with the implementation and configuration of new modules, business process mapping, re-engineering and strategic reviews. This includes our highly-regarded remote training for areas such as online portals, Early Years, Youth, Admissions & Transfers, System Administration and much more. Let us also help support you with System Administration and report writing through our Remote Support Service.
Training and consultancy for revenues and benefits
From seminars to bespoke training and consultancy, our experts can help maximise the efficiency of your revenues and benefits systems. We run detailed training courses on all our products, as well as instruction on wider topics such as superuser training, SQL/UNIX and business process re-engineering. We also offer consultancy for balancing/reconciliation, statutory returns, health checks, and remote processing support to help take the pressure off many business-critical, time-consuming tasks.
Training and consultancy for social housing
Our team of experts are skilled at tailoring training plans and undertaking consultancy projects to help streamline your operations and boost your ROI, including our data fragmentation consultancy service which can improve your database performance by up to 40%. To further optimise the impact of your technology on your operations, we offer a transformation service delivered by Sigma-accredited specialists.
Training and consultancy for your digital transformation journey
Our team of dedicated business analysts bring considerable experience in customer engagement, journey/process mapping and user experience (UX). They can analyse your current processes and explore the new models of integrated, low cost, digital delivery most suited to your organisation. In addition, they can share their expertise in engaging key stakeholders to help ensure the timely and efficient delivery of your digital transformation programme.
Find out more about what we offer or let us know how we can help