12 July 2016: In a recent survey, nearly 60% of senior leaders in adult social care stated that information is already being recorded electronically by practitioners – at the point of contact with an individual or carer – or will be within the next two years.
The survey was conducted by the Association of Directors of Adult Social Services (ADASS) in partnership with Capita One at a time when social care is undergoing significant reform. The results suggest that many local authorities are responding by prioritising more efficient and effective ways of working with vulnerable individuals, their families and carers, to ensure they get the help they need, when they need it.
Mark Raeburn, Managing Director at Capita One, said: “With changes to the way social care is planned and delivered on the horizon, our survey results indicate that local authorities are already looking at how technology can help improve the experiences of society’s most vulnerable citizens and their families.
“With the right tools, social workers can gather all the information they need, at the point of contact, to ascertain what services and support a family needs. This wealth of data can then be viewed in real time by authorised staff from the many different teams that could be involved. This means there is no need to answer the same questions over again with different practitioners and staff have the data they need at their fingertips to make decisions about what help a family requires, at a time when they might be struggling to come to terms with their loved one’s situation.”
When questioned on the benefits of using technology in adult social care, nearly three quarters (74%) said that the greatest impact would be in enabling more effective mobile working and almost 56% saw major advantages to multi-agency working.
Examining what senior leaders perceived to be the key obstacles to introducing new technology in adult social care, nearly 62% of respondents said that a lack of staff technical skills was the greatest barrier. This highlights the growing need for the systems available to practitioners to be well designed and simple to use.
Other interesting results from the survey around workforce management included:
- The nearly 66% of respondents who said that reducing costs and improving efficiency were among the top three workforce priorities for their authorities over the next two years.
- Nearly 66% of people stated that recruitment and retention were priorities.
- 64% identified investment in integrated working as a key focus.
Issue date: 12 July 2016
Notes to the editor:
- The survey was conducted by the ADASS in partnership with Capita One in April 2016.
- Respondents included senior leaders of adult social care. 72 delegates responded, representing 32 local authorities.
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About Capita One: Capita One offers a holistic IT solution to enable local government to fulfil their responsibilities to the children, families and the wider community. Capita One works with over 120 Local Authorities in England, Wales and Northern Ireland who require a single view of vulnerable adults, children and families to improve decision making, and enable early intervention.