Southend-on-Sea Borough Council has introduced a new software solution that will help simplify data sharing between the different teams working with young people and their families.
Capita’s One Youth solution enables information from schools and notes from teams such as educational psychology, Connexions, youth justice or Troubled Families to be viewed in one place, providing a much more holistic picture of the issues affecting a young person’s life.
Gareth Richards, senior performance analyst at Southend-on-Sea Borough Council, said: “There are many different agencies working under the Youth Services umbrella in Southend and a young person or their family could be receiving help and support from any number of them.
“With One Youth, a member of the youth offending team could quickly see details such as a young person’s school attendance, or notes of their convictions and court appearances, alongside information from the drug and alcohol prevention service or troubled families team. This means we can make more informed decisions about what help an individual might need.
“The software has dramatically reduced the number of phone calls teams have to make to get the information they need to do their jobs effectively, freeing up time and resources which can be better allocated to action plans that support young people in all areas of their lives.”
With One Youth a social worker, educational psychologist, a member of the youth offending or troubled families teams can – in a few clicks (and with the right authorisation) – quickly see a wealth of information on their background and circumstances. This might include a young person’s school attendance record, details of any exclusions or post-16 support that has been put in place, as well as information on welfare issues or social services involvement. Having this broad range of information to hand will help ensure the right support is put in place quickly and enable teams to work together more effectively to target services where they are needed.
Mark Raeburn, director at Capita One, said: “Multi-agency working is now central to delivering effective early help across children and family services. One Youth supports this, saving time for youth offending teams and youth services more widely. This is precious time that can then be channelled into planning and delivering the right help at the right time to improve outcomes for some of the most vulnerable young people and their families.”