This year’s IRRV Annual Conference and Exhibition was another successful gathering of influential people to discuss major issues affecting the profession. We caught up with two of our own team to find out what they took away from the event. First, we speak to Liliana Melo, Product Launch Manager, Capita One…
One of my favourite sessions was ‘Managing Your Personal Wellbeing’ by David West at Smile Motivation Ltd. David discussed the importance of managing people and giving them the time they deserve to ensure they are happy and motivated to do a good job. He said;
“be interested in your staff because your behaviour affects their behaviour”
He also added how good leadership can have a positive impact on staff motivation and productivity, highlighting: Motivation, Praise, Recognition and finally spending Time with your staff as ways to inspire, engage and mostly improve the wellbeing of everyone in the office. Key advice from David was to isolate yourself from Mood Hoovers, Moaners and Negative Heads, as he called them, in the office and to focus on the positives. I think we can all be guilty of being too busy to acknowledge when good work is done and can all learn from his presentation to spend more time congratulating and praising one another, whether done in a formal way or just saying thank you more often.
I also attended the ‘The Future of Revenues and Benefits in an Uncertain World’, by David Magor OBE, Chief Executive, IRRV. In the session, Dave discussed the way welfare reform is working in the United Kingdom and future implications with a possible general election up in the air. He also highlighted that more funding was needed to modernise the local government. Local Government has gone through a lot of change over the last decade, a shift to digitalisation has helped many local councils save much needed money by improving their services, realising key efficiencies from a digital first approach and offer more integrated services, both outwardly to citizens through digital portals but also internally giving staff access to the information they need to be able to perform key tasks.
But I think there is still a long way to go and Dave highlighted that we should be taking learnings from each other in order to drive improvements, not just in terms of saving money for the local council, but also in delivering better outcomes for our citizens. Dave specifically focused on learnings from Scotland and Northern Ireland where they have more developed taxes decisions made locally. He suggested this should be considered in England to make it more effective and then level of government can be more dynamic.
Overall, I thoroughly enjoyed attending the sessions and will take these thoughts with me and share with the team so that we can help to provide products and services to local councils to help them realise their future strategies.
Keith Graddon, Head of Product, Capita One Revenues and Benefits was also at the event and shared his key highlights.
Keith attended ‘Analysing The Council Tax Reduction Schemes’, by Kevin Stewart, Revenues and Benefits Business Unit Leader, Mid-Sussex District Council.
Kevin’s presentation explained why and how Mid Sussex are now consulting on moving to a Banded Income Scheme for their local council tax scheme supported by Capita’s modelling toolkit and Banded Income Scheme software. The council feel they need to simplify and reduce the cost of administering the scheme against a backdrop of reduced funding. The benefits they anticipating are: fewer changes being processed, fewer revised bills being issued and therefore less disruption to the cashflow for the council collecting council tax. He confirmed that 28 LA’s currently use a Banded Income Scheme but he was predicting another 100 LA’s could be moving to Banded income Schemes in the near future.
The council were also nominated for a number of awards at the IRRV Performance Awards on the Wednesday evening. We spoke to them to find out why they thought Capita One had helped them to achieve their nominations and also to increase collection rates this year.