Published in conjunction with Go ON UK, Capita is proud to be a part of Housing Technology’s ‘Digital by Default 2016’ report.
The report is intended to give social housing providers guidance on how to digitally include more of their tenants; not only to improve their lives but also to improve housing providers’ own business performance. The report:
- Covers how leading social housing providers have successfully adopted digital inclusion into their overall business strategies;
- Provides guidance for best practice around digital inclusion strategies in housing, and;
- Shows the results of a comprehensive online survey (highlights below) of UK social housing providers and their views on digital inclusion and their strategies to support it.
Summary of the Digital by Default 2016 survey
- Defining digital inclusion strategies: Over a third of housing providers have no formal digital inclusion strategy.
- Factors preventing tenants getting online: Despite the conventional orthodoxy about why some tenants aren’t online, the most common reasons are a lack of knowledge and confidence. The costs of getting online are seen as least important.
- Measuring digitally-included tenants: Only a quarter of tenants are ‘fully included’ and almost 50 per cent of tenants are not digitally included in any way.
- Budgets & resources: Most digital inclusion budgets and resources are directed towards IT training for tenants. Only a third of housing providers offer tenants specially-priced hardware and software and/or broadband connectivity packages.
- Support from IT suppliers: Most housing providers would like IT suppliers to offer discounted and/or re-conditioned IT equipment and cheaper broadband connectivity packages.
- Factors hindering housing providers’ digital inclusion activities: The cost and complexity of integrating digital inclusion services with existing back-office systems is the most important factor hindering housing providers’ digital inclusion activities.
- Spending on digital inclusion: Most housing providers are spending 0.1-1 per cent of their annual turnover on digital inclusion projects.