How we communicate to our customers when providing support and guidance is a subject close to my heart, which is why I’m particularly enthusiastic about our new arrangements for customer communications, starting this August.
My Account will become the centralised hub of communication for One Support, providing a more streamlined way for you to access updates on your tickets.
When is it changing?
From 3 August, the One Support team will respond to all emails via My Account.
Then from 17 August, you’ll need to direct your queries to us via My Account. You don’t need to worry though, as you will still be able to do everything that you did before, and more.
Why it’s better
Instead of having to scan through your emails, you’ll be able to get an update on your case directly in My Account.
You’ll receive update emails with a link that will take you straight to your case in My Account, and will include a record of everything that has happened, so you’ll have quick access to help you keep track.
With a more streamlined process, we’ll be better able to focus our resources on what matters most to our customers.
And it’s not just about responding more efficiently to your queries – a further key benefit to using My Account, rather than email, is that the process is more secure.
I hope you’ll feel as enthusiastic about the new system as I do and I look forward, with the One Application Support team, to continue to provide you with the very best support possible.