We might be gearing up for Christmas, but we certainly aren’t resting on our laurels when it comes to improving the user experience of My Account. It’s an exciting time and I wanted to share with you some new forum designs we have been working on which we plan to implement in the New Year – all of which are based on your feedback.
As you’ll see from the screenshot below, it’s a much cleaner look and feel, incorporating many of your functionality requests along with some new social aspects. Let’s take a look at some of the main features:
Cleaner page design
We’ll be making attachments, buttons and quote replies a lot clearer to see and when you log in, you’ll only see the forums that you have access to, rather than a list of all of them. New posts and new threads will also now be highlighted to you by green dots.
Easier to navigate
You’ll now have the ability to reply to a thread on the same page, so you can view the rest of the conversation while you are typing. We’ll also be adding a new Search feature to allow you to search within each forum, as well as enhancing the page navigation at the top and bottom of each thread.
New social aspects
Improving the social aspects of the forums has played an important part in the design changes we’ve been making. This means that you will be able to see how many other users are online at the same time as you, how many times a thread has been viewed and how helpful other users rate your contributions – based on user feedback to your posts.
Let us know what you think
Before we make any of these changes, we would really value your feedback. Will the new search feature work for you? Are there any further enhancements to the forums that you would benefit from that we haven’t mentioned?
You can view the full forum designs in more detail by completing the New Forum Designs Survey, where you can add your comments and suggestions throughout November and December.
We’ll be taking your feedback into consideration to improve the forums and will keep you updated when these changes take place.