This year’s National User Group theme was ‘Shape the future’ and you certainly carried this through with us this week – from looking at what digitalisation really means, to predictive analytics and case management to support improved outcomes for children and young people.
The future of One
We started this year’s user group with a welcome from Capita One Managing Director Mark Raeburn, who shared his vision for ensuring One continues to support you in delivering the highest quality children and families services.
Product Management Director Steve Russell then talked us through the future of One, including our plans to continue to support local authorities with digitalisation to help you meet the needs of your citizens. Steve explained how we’re looking at how our transformational One Social Care platform can be used to provide a new world of cloud-based and truly mobile case management. He also touched on our next-generation data analytics solution to help you understand need so you can shape the most appropriate delivery and evaluate outcomes. Watch this space for more on all of these.
Inspiration from the platform…
We were privileged to be joined on the platform by inspirational and thought-provoking speakers, including Victoria Cetinkaya of the Information Commissioner’s Office, Capita Analytics Director Neil Mackin and award-winning cyber security expert Graham Cluley.
In light of the data stored in Capita One, security is paramount which is why Graham’s session had such resonance with everyone in the room. He stressed the importance of organisations ensuring all public-facing applications are secure and you’ll be aware that we’ve introduced an extra layer of security for our portals - two-factor (also known as ‘multi-factor’) authentication.
It was also wonderful to have Victoria return to our national user group for a first-hand education on the data protection landscape, the General Data Protection Regulation (GDPR), and the implications for local authorities. We’re well on our way to making the required changes to our software to meet these requirements and I’ll keep you updated on this.
Neil Mackin, Analytics Director at Capita, introduced us to the world of machine learning, artificial intelligence and the future of data analytics with thought-provoking examples, including how the profiling of foster carers enabled a fostering team to target their recruitment activity more effectively. To find out more about machine learning and how this can help young people, take a look at Mark Raeburn’s recent thought leadership article. The One development team is well advanced with our predictive analytics model and we look forward to showcasing it later this year.
…and further inspiration from our delegates
I’m particularly proud of the fact that, following last year’s elective session where delegates discussed and shared best practice, we were able to share several detailed examples from local authorities – these stories were showcased in the ‘Tree of Best Value – Harvest Festival’ session which looked at how customers have taken up the challenge of growing ‘golden apples’ through improved use of Capita One, and how this has benefitted the local authority delivery teams involved.
In keeping with the theme of the event we hosted a number of elective sessions on areas where we were keen to hear your thoughts in order to truly ‘shape the future’ with you. These workshops included looking at the current end-to-end transport process and how bottlenecks can be reduced to improve the experience not just of parents but also those back-office users.
We also ran a workshop on case management, looking at how the new recording structure of case management can enable practitioners and operational managers to better evaluate the impact of their work on service users. This session also touched upon some of the new technology we’ve developed for One Social Care.
It was fantastic to get your views and ideas on the future of case management and transport – you gave us many great suggestions which we’re taking away to consider and to set up smaller steering groups – mini ‘think tanks’ if you will - to bring these concepts to reality.
What’s new in Capita One
A number of the electives at this year’s National User Group introduced new and enhanced solutions and brought you up to date with the latest statutory requirements, including what we’ve developed to help you meet these. The speed of change around early years funding has been particularly rapid and we’ve responded to this with two new early years self-service portal solutions - the Better Start Assessment Portal and Provider Self-Update Portal.
We also hosted a session on One Analytics so you could hear how our early adopters are moving forward with this, including how easy it is to build visualisations in the areas of A&T, Attainment, CSS, SEND, Early Years, eStart & eStart Matching and Exclusions. Complementing this was an introduction to One Predict and Prevent, which builds on the One Analytics business intelligence platform to provide flexible models to help predict outcomes for children, adults, and even schools, based on the analysis of historical data.
Continuing the conversation
If you’ve particularly enjoyed the opportunity to exchange ideas and learn about new areas of One, why not consider coming along to our regional user group meetings? The next round of these kicks off on 4th May and any new faces can be assured of a very warm welcome.
And if you’d like to volunteer to be an elective speaker next year, please let me or one of my team know. It’s never too early to sign up!