Hopefully my name strikes a familiar chord with some readers as I've called Capita One my home for nearly 9 years. For the most part, this was behind the scenes of One Technical Services as an Analyst, Team Leader and Service Manager - but always with a focus on Support.
As the husband of an Early Years teacher myself and with friends and family in various local government areas, my focus on providing the best service possible for our software and its users has welcomingly transcended my professional life – even more so right now, writing this as a new father.
Towards the end of 2014 I moved to the One Service Desk, which gave me an opportunity to continue with the successful methods of customer focus and care I had put into practice with One Technical Services, We’ve already put into place some exciting developments to the service we provide to you and this is just the start of what I’m sure will be an exciting road ahead.
Capita One National Offer day support
One of the first steps I've taken in post was to ensure that one of our primary and highest profile products, Admissions and Transfers (A&T) had the necessary support processes created around it. So, on that note I would to thank everyone that responded to our survey regarding National Offer Day. This has helped us to decide predominantly what additional support we need to provide to our customers and when best to provide it.
Specifically this means that the One Service Desk will be providing support on Sunday 1 March and open early (from 07:30) on Monday 2 March.
We have also now released an updated ‘Preparing for Offer Day 2015’ document pack (SupportNet Resource ID 23791). This was compiled by highly experienced members of our Support and Product teams and includes everything we could think of to assist you in completing this process. As usual though, One Application Support will be available during the times stated above as well as normal support hours to assist you with any queries or issues you may have.