In my previous blog I announced that we’d be in listening mode at this year’s National Children and Adult Services Conference, and that we’d be measuring the success of our exhibit by the conversations we had.
Well … what great conversations!
Throughout the three days we asked senior leaders of social services departments what they needed from an IT social care system. We then worked with a team of artists to turn these thoughts into a large wall illustration. We’ll be using the information captured during the event to help shape our new social care solution.
If you didn’t have a chance to attend the conference you can see the inspiring wall that was created below.
Breaking down data sharing barriers
Many of you highlighted the need to remove barriers between multi-agency teams, whether this is police, education or health. We had many conversations about not only the technological barriers that exist but also the cultural and security barriers, with teams sometimes worried about what data is appropriate to share. It’s clear that to deliver truly transformational services we need to be addressing both the technological and cultural challenges as well as working to legal guidelines.
Data rich and intelligence poor
During our conversations we heard many examples of how authorities felt they were data rich but intelligence poor. Local authorities have a wealth of data available - however without the right tools, understanding the impact and cost-effectiveness of interventions can be difficult. Using this intelligence will allow authorities to influence smarter, evidence-based commissioning which support personalised outcomes.
People at the heart of the system
What was evident over the three days was how important it is that people remain at the heart of the system, whether these are social workers or service users. For social workers, information systems need to enable teams to spend less time on systems and processes and more time with children and families. Allowing caseworkers to access and update case notes whilst with families is just one way that technology can help teams save time and provide more personalised support.
A bomb under traditional thinking
It was clear throughout the conference that social care solutions do not just need small enhancements but considerable transformation to support the changing landscape of social care.
What are your 3 ideals for better IT in social care?
We’re currently working with local authorities to develop a truly transformational system and we’d like to know what you would have on your wish list.
Please email firstname.lastname@example.org