Spelthorne Borough Council offer their experiences of launching One Digital to offer a citizen-focused smartphone app (formerly named Engage) and online self-service portal (formerly Connect) throughout the council to improve their customer services.
"I'm delighted to say the experiences with Capita have fulfilled [our] requirements and indeed surpassed them."
Councillor Tim Evans, Spelthorne Borough Council
In just 3 months, they have achieved almost 9,000 hits on their smartphone app alone.
Allowing citizens to contact the council, perform transactions, or access all the local information they need, at a time that suits them and with just the touch of a button, find out how these solutions are helping Spelthorne improve the customer experience for their citizens and realise noticeable results.
"I feel [Capita's solutions] will really enable our citizens to channel shift... it certainly will produce cashable savings for the council - but also citizens can transact at a time that's convenient to them."
Linda Norman, Head of Customer Service, Spelthorne Borough Council
Click on the image above to watch the video case study in full.