"Cash handling in the office costs us 60-80p per transaction, however our web processing costs us 20p per transaction."
Gillian Campbell, Senior finance partner, Home Group
Home Group provide social housing for 120,000 people across the UK. They have recently implemented Capita's online payment system, significantly reducing the cost per transaction of taking payments from tenants. Watch the video to find out more about how Home Group and their customers have benefited from online payments.
Key benefits of Capita online payments at Home Group:
- Integrates with customer relationship management (CRM)system
- Saves significant cost per transaction
- Improves customer experience
- Helps with channel shift