The Council’s requirements from the outset were to achieve high levels of flexibility and innovation in order to ultimately reach excellent levels of customer service and increased capacity whilst demonstrating good value for money for its residents.
The strategic partnership developed and delivered a comprehensive transformation programme which streamlined business processes, cut operating costs and introduced new IT applications across the Council.
The new partnership has contributed towards Mendip achieving successful transformation of its infrastructure, working methods, service delivery and IT strategy. It has enabled the council to accomplish its objectives of delivering excellent customer service with increased capacity and flexibility, whilst simultaneously achieving cost efficiencies. Capita has helped Mendip in shrinking its carbon footprint substantially and reducing its carbon emissions by hundreds of tonnes; introducing paperless solutions across its business, encouraging electronic communication and document storage, and replacing outdated IT equipment with modern, energy efficient models.