One of the many responsibilities of the Systems Support team at St. Helens Metropolitan Borough Council is supporting the borough’s SEND team with their technology, including the Capita One SEND case management solution.
Kelly Traverse, Systems Support Officer, explains how One SEND has transformed the way the team can access the information they need: “Previously, it was a time-consuming, manual process to find information on a child, particularly because a good number of our records were kept on paper.
Kelly continues: “We now have all the information we need in one place – not only is it easier for the SEND team to find the data they need, but because the system is fully integrated, authorised staff from other teams can log into the system themselves rather than contact the SEND team with an enquiry. The SEND team have been so impressed with how One supports effective inter-departmental working that they’re sharing this best practice with other services within the authority.”
Head of Systems Support, Mike Roberts, agrees: “Having everything they need to hand, with no need for searching, is saving the SEND team significant time every day, particularly bearing in mind the huge volume of work they’re required to process. We anticipate the introduction of the new One SEND portal having an even greater impact on the team, as they’ll be able to generate the EHC plan within the system and easily share this with multi-agency teams, as well as with the parents and child themselves. Schools will also be able to log in for themselves, further reducing the number of enquiries received by the SEND team.”
Mike adds: “The Capita One team is very quick to respond to statutory changes in terms of software development, and this is complemented by the flexibility of the software to meet changes in requirements. For example, when the government made a change to the statutory timescales from 20 weeks to 16 weeks, we could configure the system ourselves to meet this requirement – with Capita One we’re able to be much quicker and more responsive in reacting to changes in legislation.”
Kelly has also been impressed with the reporting features in One SEND: “We now use quick reports in One SEND – they’re simple to use and allow us to extract the specific information we need from the system – to be able to get this data so easily is hugely time-saving for us.”
Kelly explains how the team values working with Capita One: “We’re impressed with the support we’ve received – the Capita One knowledge specialists and helpdesk have provided a high quality service, responding promptly to our enquiries. As a result, we have a successful working partnership with Capita and enjoy working closely with the team.”