Future View: IT’s role in delivering a more integrated health and social care service

What does the future hold for health and social care integration, and how might IT systems support public service delivery in 2026? As we look ahead to a more integrated health and social care landscape, uncertainty remains about what this more joined-up approach will look like. Bringing together organisations with different cultures, which have traditionally worked in parallel, could throw up some interesting technological challenges.

But what might be the most effective route towards a more integrated future? To explore the options, Capita examined four alternative scenarios by mapping possible future landscapes for the sector. In response to this, Capita One has considered the role of software systems and related technology in making these four possible futures a reality.